Settings

Desert Demo Electric

Settings

Phone line

How Ava answers your phone: what she says, when she books, and when she hands a call to you.

I answer (480) 555-0110 as Ava. Every caller hears that I'm your shop's AI assistant and that calls are recorded. Here's what I do next, and what you can change.

Your line(480) 555-0110Ava answers it, day and night
Answered minutes · Aug 12 – Sep 1258 of 200
Calls this week13About 1 min 59 sec each · All in your Inbox

Ava's voice

A woman's voice, at a natural pace.

What every caller hears first

“Thanks for calling Desert Demo Electric, this is Ava, the shop's AI assistant, and calls are recorded. What's going on?”

It always names the shop, says I'm its AI assistant and that calls are recorded, so callers know.

When a call is urgent

  • Someone smells gas, sees sparks or smoke, or anyone is hurt: my first words are “Please hang up and call 911 right now.”

    Safety rule · always on

  • I don't pass calls on: I handle every one and put urgent ones at the top of your Inbox.

    Urgent callers

What I do on calls

  • I book visits on my own into open times.

  • A visit with no time in your price book holds 1 hour on the calendar, with no gap between jobs.

    Change

  • I always ask for name, phone and address. Email is optional.

    Change

  • I recognize returning callers by number and greet them by name.

    Change

  • Customers can cancel or move a visit with me on a call.

    Change

  • I answer from what Ava knows: your published answers.

    Change

  • On calls I quote from your price book.

    Change

Booking texts are queued until texting is approved.

Hours and after hours

  • Open Mon–Fri 7am–5pm. Closed Saturdays and Sundays.

  • After hours I answer and log every call for you.

After hours this week

  • Owen Brandt · Answered

    Sun 8:12 AM

  • Maria Santos · Booked

    Sun 7:59 AM

  • Nina Castillo · Answered

    Sun 7:52 AM
Public nameAva
StatusOn a callAva only
FAQs3
Urgent callersAva only
Status
Ava is on a call. On the shop line now. Open the live transcript.
Open Calls
Routing
(480) 555-0110 · Ava handles every call · booking on
Test
No sample plays here. Your pick is saved; your line keeps its current voice for now.
Transcripts
Last caller asked: Hi, I'm trying to find out what a panel upgrade would cost. We still have the old 100-amp panel.
Open transcripts
Escalation
Ava handles every call. Urgent ones are marked at the top of Calls.

3 published answers on What Ava knows. Ava gives callers those while Answer from knowledge is on in Settings.

No sample plays here. Your pick is saved; your line keeps its current voice for now.

0.7× to 1.2×. Previews don't change Ava on your line.

Use my voice

Optional. Record about 30 seconds of your own voice. Ava keeps answering in her current voice until answering in yours is switched on.

Not saved. The six voice cards stay the fallback.

Your number

(480) 555-0110 · Ava

Change

Every call opens with: “Thanks for calling Desert Demo Electric, this is Ava, the shop's AI assistant, and calls are recorded. What's going on?” This script is saved, but it isn't used on calls yet.

Ava handles every call. Urgent ones are marked at the top of Calls.

Hours

Same shop hours Settings stores. Apply weekdays copies Monday onto Tuesday–Friday.

Capabilities and languages stay on Settings.